Frequently Asked Questions

Welcome to the Selfika comprehensive help center. We have organized our most common inquiries to provide you with a transparent and professional shopping experience.

1. Orders and Payments

  • What payment methods do you accept? Through our secure Shopify Payments gateway, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital wallets like Apple Pay and Google Pay. All transactions are processed in USD.

  • Can I cancel my order? Yes, we offer a 12-hour window from the time of purchase to request a cancellation. Please email us at support@selfika.com within this timeframe for a full refund. After 12 hours, the order is sent to fulfillment and must be handled as a standard return.

2. Shipping and Delivery

  • What is the shipping cost? We charge a flat rate fee of $7.99 USD for orders under $99. We offer Free Standard Shipping on all orders of $99.00 USD or more.

  • How long does shipping take? Our shipping process consists of:

    • Handling Time: 1 to 3 business days (Mon–Fri).

    • Transit Time: 5 to 10 business days (Mon–Fri).

    • Total Delivery: Usually 6 to 13 business days.

  • Where do you ship from? All orders are managed and coordinated from our administrative office in Sheridan, WY.

3. Returns and Refunds

  • What is the return policy? We offer a 30-day return window from the date your package is delivered for items in their original, unused condition.

  • Who pays for return shipping? For standard returns, the customer is responsible for shipping costs. If the product arrives damaged or defective, Selfika will provide a resolution at no additional cost to you.

  • Are there any restocking fees? No. Selfika does not charge any restocking fees.

  • How long until I receive my refund? Once inspected, your refund will be processed back to your original payment method within 5 business days.

4. Product Quality and Safety

  • How do I know the product quality is good? At Selfika, quality is our priority. We curate advanced wellness technology that undergoes professional inspection to ensure it meets our high standards for performance and safety.

5. Contact and Location

  • Where is your business located? Our official mailing address is 30 N Gould St Ste R, Sheridan, WY, 82801, United States.

  • How can I contact Selfika? You can reach our professional support team via email at support@selfika.com.

  • What are your business hours? Our administrative team is available Monday through Friday. We aim to respond to all inquiries within 24 hours.