At selfika.com, we strive for transparency and a high-quality shopping experience. If you are not completely satisfied with your purchase, please review our procedures below.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. To be eligible, your item must be in the same condition as received: unworn, unused, with tags, and in its original packaging.
2. How to Start a Return
To initiate a return, please contact our support team.
Note: Items sent back without prior authorization will not be accepted.
3. Return Shipping & Fees
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Customer Responsibility: For standard returns (change of mind), the customer is responsible for paying return shipping costs. These costs are non-refundable.
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Damaged or Incorrect Items: If the product is defective, damaged, or you received the wrong item, contact us immediately at support@selfika.com. In these cases, we will provide a prepaid return label and cover all costs.
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Restocking Fees: We do not charge any restocking fees.
4. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection.
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Approval: If approved, a refund will be issued to your original method of payment within 5 business days.
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Delays: If you haven't received your refund after 10 days, please check with your bank or credit card company as processing times vary.
5. Order Cancellations
Cancellation requests must be submitted to support@selfika.com within 12 hours of order placement. Once an order has entered the shipping process, it must be handled as a standard return.
6. Contact Information
Business Name: Selfika
Email: support@selfika.com
Physical Address: 30 N Gould St Ste R, Sheridan, WY, 82801, United States.
